What is SalesRep?

MAM SalesRep is a feature-rich tablet app that empowers your field-based sales representatives to strengthen customer relationships and improve productivity.

It communicates directly with your MAM business management (MAM BMS) solution Autopart via WiFi or 3G/4G, enabling your staff to access account information, customer notes and transaction history. They can check pricing, view stock availability, raise orders and implement price overrides directly from the app. It also allows your staff to conduct impress or managed stock checks and create replenishment orders. Details of visits and calls can be logged on the app and synced instantly with your branch or head office.

Stock, pricing, enquiries and orders

The purchase/sales processing functionality allows for the efficient re-ordering of stock, allowing your staff to check stock availability for specific parts along with any alternatives, if applicable and re-order directly from the tablet app.  You can give staff the option to implement price overrides in order to offer face-to-face promotions. As many products as you wish can be added to a customer order, which can be submitted immediately or saved to the device to be retrieved later. This means that you can build orders for multiple customers and submit the orders all at once after a complete working day. You also have the option to view and select which address to send orders to if your customer has multiple locations.

Benchmark reporting

SalesRep’s benchmark report allows staff to select up to ten product groups and profile percentage customer spend of those groups against branch spend. Staff can also profile actual customer spend against that of the branch. This allows users to identify where they might be able to generate extra revenue, as they are easily able to see where a customer could be spending more or which product groups they may be purchasing from competitors.

Detailed customer information

Clicking on an account allows you to drill-down to more detailed information including: 

● Address 

● Contact name and phone number 

● Account balances 

● Payment terms 

● Last sale date 

● Customer type and area/line of business codes

Customer notes

SalesRep allows your staff to improve customer communication during direct visits by giving them instant access to departmental or all customer notes, with the ability to add new notes. Department-specific notes can be created and password protected, and all notes added to SalesRep sync instantly with your management software.

Customer call and visit logging

SalesRep allows your sales representative to generate ‘rep call’ notes, allowing them to detail all of their discussions at the visit. They are then able to use the app to schedule a follow-up visit on a date to suit. It is also feasible to set the visit schedule using the Call List Maintenance option in your MAM BMS system, which will sync with the app. Next call dates appear on the customer details on the home screen/ customer list screen, with no need to drill down to check next scheduled visit.

Product purchase history

Sales representatives can enhance customer service by being able to easily view a list of recent parts ordered and carry out stock and price enquiries on those parts. They can also improve the chance of a sale by suggesting alternative products, implementing price overrides and ordering straight from the app. Orders made using SalesRep sync instantly with your MAM BMS software and can be allocated to any document you choose (e.g. pick notes, incoming orders).

System requirements

SalesRep has been designed to give you real-time access to information stored in your MAM business management solution. In order to access SalesRep and utilise all of its features, you may require additional infrastructure, software updates and/or configuration.

(*requires 3G/4G or WiFi access)